Customer Support

Get in touch with DEN - We're here for you

Need help with DEN SmartStrike™? Our dedicated team is just a click or a call away. Let us assist you in any issue you have with our product. We're here to help!

At DEN, we understand that questions may arise about the functionality, security, or installation of your smart lock. Providing fast, reliable, and high-quality support is extremely important to us and is something we hold to the highest standard.

To support our customers as efficiently as possible, we use a structured and semi-automated support process. This allows us to respond quickly to many common and well-known questions, so you receive answers without unnecessary delays.

If your question cannot be answered immediately, it is carefully reviewed and handled by one of our support specialists. This approach ensures that every request receives the right level of attention while maintaining both speed and quality in our support process.

Contacting Support
For all general questions, you can contact us via email at:
support@densmarthome.com

Your message will be processed through our optimized support workflow and, when necessary, forwarded to a technical member of our team for a detailed and accurate response.

SmartStrike-Specific Support
If you need specific support related to a SmartStrike, we kindly ask you to use the contact form below.

We use the lock name and the email address associated with your DEN account to locate your details and SmartStrike within our platform. Your request will be delivered directly to our support team, and we will assist you personally and as quickly as possible.